Training Terms & Conditions

Course Enrollment Process

The client will enroll via the online platform. An invoice will automatically be generated by the system and forwarded to the supplied/recorded e-mail address once the enrollment process and payment is completed.

Think Next Level (Pty) Ltd is trading as Pi Guy.


Payment will be made via online platform using online payment gateways through services offered by PayFast or PayPal. This includes EFT (Electronic Fund Transfer) and Credit Card transactions on the online platform during the enrollment process.

Payment is required prior to your seat being reserved.

Payment is required prior to workshop / training (Strictly No Pay, No Play).

All online enrollment transactions will be regarded as confirmed bookings and will be legally binding.

The client is responsible for ensuring all the requirements, as mentioned in each course description, are met, possibly with the option to purchase additional optional products as listed under each course.

There are no further fees or costs apart from routine individual costs (if required) such as accommodation, transport, etc.

All course, product and accessories fees are current; however, Pi Guy reserves the right to change them.

Training Times

Registration takes place from 08:30 a.m. on the day of the course. Delegates must sign the Attendance Register in reception or as per course instructor’s instruction in the morning on arrival. Pi Guy takes no responsibility for ensuring the attendance of delegates. Training takes place between 9:00 a.m. and 15:00 p.m. daily, unless alternate arrangements have been agreed to. Delegates need to consider traffic congestion on main roads and routes to ensure that they arrive on time. Should delegates need help locating accommodation nearby, Pi Guy will be happy to assist with a list of reputable guest houses in the vicinity.

General Conduct

Pi Guy trusts that delegates will conduct themselves in a respectful and orderly and safe manner at all times while on our premises, and reserves the right to exclude delegates who cause a disturbance or who fail to comply with rules relating to the building or to public safety. We also request that cellular phones be switched off or muted/silenced during training to reduce disturbances. Our venue is a non-smoking venue. Delegates may smoke outside in the garden provided that they comply with the current smoking laws of the South Africa.

Internet Usage Policy

Pi Guy provides access to the Internet for the purpose of accessing information relevant to the course offered. By using our facilities, the delegate accepts that Pi Guy may monitor, record and publish all Internet usage activity. Permission for any private use shall be at the sole discretion of Pi Guy.

Cancellation and Refund Policy

All cancellations must be done in writing and emailed directly to Pi Guy.

Inform us immediately if you have to re-schedule or cancel the booking so that we can inform the caterers and training venue. Else this will be for your account.

We apply a ZERO tolerance principle for failure to arrive without notice. 100 % of the fee is payable should the delegate not arrive on day of course commencement. Delegate/clients will be issued with a credit, should Pi Guy cancel or postpone an event due to the state of affairs beyond our control.

We're so convinced you'll absolutely love our training services, that we are willing to offer the following risk free money back guarantee, where the following charges apply if you cancel:

  • 7 – 30 days before a course = 50% of the course fee
  • 1 – 7 days before a course = 75% of the course fee
  • No show on the day of the course = 100% of the course fee


Please note that no delegate will be permitted to attend any training course without proof of payment or an order/invoice number.

Delegate Substitution

Substitutes can be made at any time without incurring a penalty. Please inform us in writing so we can make the necessary arrangements for the new learner.

Course Running

All Pi Guy courses will ONLY go ahead if we have at least 4 (four) delegates confirmed. Pi Guy reserves the right to postpone courses with less than four delegates to a future date.

Transfer of dates & Postponements:

The transfer of dates option only applies to delegates who are transferring to a different date for the same course.

Transfers can only be made up to 3 working days prior to the course, after which point the registration is considered to be a cancellation.

Other important information

The delegate acknowledges that he/she could be working with expensive equipment and shall be held liable for any damages suffered by Pi Guy to the equipment through any negligent acts by the delegate.

Late arrivals may enter the class should they wish to do so, but the instructor is not obligated to revisit work already covered.

If a course attendee arrives after 10:00 a.m. without informing Pi Guy that he/she is on their way for the training, this will be seen as failure to arrive and 100% of fee is payable.

The delegate hereby acknowledges that he/she has read the per-requisites for the course/courses and understands that it is up to him/her to ensure that these criteria are met before attending the courses. Pi Guy will not be responsible in the event that the delegate is unable to complete the course if these per-requisites have not been met, and reserves the right to ask the delegate to leave the course.

Pi Guy reserves the right to change course content at its own discretion as and when the need arises.

Should a trainer not be available due to reasons beyond their control, Pi Guy will endeavor to find a replacement trainer, or reschedule the course to next suitable date.

Pi Guy reserves the right to postpone a class should fewer than 4 (four) delegates enroll for a course.

Courses commence at 09:00 a.m. and end at no later than 15:00 p.m. unless stated otherwise. Delegates should endeavor to arrive at the course venue by no later than 08:45 a.m..

Beverages and lunch will be served, unless stated otherwise.

Training material will be supplied (unless deemed unnecessary).

Photo Release

I understand that periods of the training course/program may be photographed and/or digitally recorded with audio and or video.

I understand that my likeness may appear on these photographs, and my voice may appear on the recordings and I agree that no compensation will be paid to me for any products or revenues or any other value derived from these. I waive all rights I may be entitled to from the use of such likenesses. I do not ask for, nor expect, any compensation form any of the recordings or pictures taken for, nor expect, any compensation form any of the recordings or pictures taken during this training course/program.


In this document unless the contrary intention appears:

1. a reference to "Pi Guy", includes Think Next Level (Pty) Ltd and all employees, officers, agents, contractors and affiliates of Think Next Level (Pty) Ltd trading as Pi Guy.

2. a reference to "participating in the training courses/programs, includes attendance at any one of the training courses or programs or workshops or interventions or seminars or key note talks.

3. a reference to "any claims, loss or damage" includes costs incurred in the receipt of legal and medical services.

I have read/understood and acknowledge that my participation in any Pi Guy training course/program is subject to the terms and conditions of Think Next Level (Pty) Ltd trading as Pi Guy.

Copyright and Intellectual Property Rights

All copyrights and other intellectual property rights relating to any course material provided in connection with the course remain the sole property of Pi Guy.

No part of any course material may be copied or translated in any form without the prior approval in writing of Pi Guy.


Pi Guy will use reasonable endeavors to ensure that the course is presented with reasonable skill and care.


Delegates attending the course acknowledge that Pi Guy is not liable for loss of or damage to any person(s) and/or property, whether or not such loss and/or damage has been caused by any negligence of Pi Guy and/or its employees and/or its agents and/or its partners or not.

In the event of Pi Guy being found liable, damages will not exceed monies paid to Pi Guy by the delegate for the course attended.

No action or relaxation of any of these terms by Pi Guy will constitute a general waiver of these terms and conditions.

The client accept that if any legal action, including arbitration or an action for declaratory relief is brought to enforce this release, Pi Guy will be entitled to recover from the client legal fee rendered by an International Legal Practice on an indemnity basis in any proceedings, in addition to any other relief to which Pi Guy may be entitled.

The client agrees to only use the information and skills learned in this course/program as permitted by law.

The client acknowledges that it is his/her sole responsibility to ensure that their behavior is not in contravention of any law.

Force Majeure

Pi Guy shall not be in breach of this contract if there is any total or partial failure of performance by it of its duties and obligations under this contract occasioned by any act of God, fire, act of government or state, war, civil commotion, insurrection, embargo, prevention from or hindrance from obtaining any raw materials or energy, sickness or other cause beyond its reasonable control.

If Pi Guy is unable to perform its duties and obligations under this contract as a direct result of one or more such causes Pi Guy shall give written notice to the Client of such inability stating the cause in question.